Hexagon invests in customer support

Hexagon Software is expanding its software support team to enhance service provision to customers using its market-leading property and financial management solutions.

Hayley Boobyer has been appointed as Support Consultant and will be working on the company’s helpdesk helping customers to ensure that systems are configured to deliver maximum benefits. She joins direct from Unit4 Business Software where she was Support Consultant and helped run the service desk supporting customers using the company’s accounting software solutions. Prior to this, she held a range of IT support positions with companies including Commslogic, a leading IT Consultancy and Claverham Limited, a supplier of primary flight control systems for helicopters.

In addition, Arvind Kumar has been appointed as a Software Developer and will be responsible for assisting with the ongoing development of Hexagon’s range of software solutions. Arvind has extensive software development experience of databases for ERP and CRM systems. He has over 5 years’ experience of web development and database programming using C# .NET Framework and SQL Server.

According to Hexagon Software:  “These appointments demonstrate Hexagon Software’s commitment to working closely and proactively with customers to consistently meet their ongoing needs. With a focus on product, application and market knowledge, our professional support team is unique in the industry and will help to consolidate our reputation as the leading provider of property and financial management to the property sector.”

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Hexagon Cloud is a new hosted platform for financial and property management solutions

Hexagon Software has announced the launch of Hexagon Cloud, a new hosted platform that extends access to its market-leading property management and financial accounting software. Hexagon Cloud will enable users to review or update information from core ‘back-office’ systems, such as approving invoices, entering account transactions or viewing property information from any internet-enabled location on any device.

“Hexagon Cloud will enable organisations to achieve administrative efficiencies and increase productivity whilst significantly reducing the total cost of ownership,” commented Hexagon Software. “Devolving Dream functionality to a hosted application will allow more users to access the system from any location using any internet-enabled mobile device to enhance decision-making, streamline accounting processes and help organisations to be more agile and responsive.”

Hexagon Cloud is a native cloud application that uses a microservice-based architecture to allow updates and new features to be seamlessly introduced to all customers as soon as they are released. It runs on a clustered container infrastructure providing elastic scalability and resilience enabling new customer environments to be created in minutes. OAuth authentication provides secure access to the application using existing Office365 or other social media credentials.

“With no upfront expenditure and low monthly costs per user, Hexagon Cloud delivers greater, more cost-effective access to business intelligence and workflows to strengthen organisational performance whilst eliminating the technicalities surrounding operating system, device or browser compatibility. Hexagon Cloud will also provide a platform for the next generation of LandMark, our market-leading property management software solution, and differentiates us from competitors with older, monolithic applications that require major upgrade projects to take advantage of new functionality,” added Hexagon.

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