Planned and Reactive Property Maintenance

Asset Management and Planned/Reactive Maintenance Software

HelpDesk is a property maintenance and asset management software application that complements LandMark, Hexagon Software’s core property management application.

HelpDesk enables property management companies to provide a full listing of all tenant and landlord costs and an effective maintenance support service for every type of property contract. Calls from tenants are logged, assigned to specific internal or external maintenance providers and tracked from start to finish. It also streamlines the organisation of planned maintenance and Health and Safety inspections including the automatic programming of dates into diaries to ensure efficient allocation of time and resources.

Financial and works order project management functionality allows organisations to closely monitor refurbishment or development projects. This gives greater control of costs and a real-time view of the profitability of every project and how they compare to budget.

Maintenance History

Problems reported by tenants can be logged against specific properties, tenancies or assets and works orders issued to maintenance staff or external contractors. User defined call type categories can be created to account for repair requests and any other enquiries from tenants. Budget and costs such as labour, stock issues or parts orders are recorded against each job and histories are kept and can be reported on, long after calls have been closed.

Status Tracking

The status of every job can be tracked giving a clear indication of progress from initial logging of the call through to completion.

Planned Maintenance

HelpDesk enables organisations to book, monitor and administer planned maintenance as well as accurately record call outs and co-ordinate required actions. Scheduled events are automatically turned in to Helpdesk calls which can be tracked through to completion and form part of the property or asset maintenance history.

Features Include
  • Asset Management
  • Parts and Time Billing
  • Call Logging
  • Engineer Allocation and Tracking
  • Parts Allocation
  • Warranty Tracking • Purchase Orders
  • Planned and Reactive Maintenance Scheduling
  • Schedule of Rates
  • Service Level Monitoring
  • Works Order Creation
  • Call History and Analysis


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