Hexagon Software is committed to delivering customers with the highest level of support, before, during and after every installation of our market leading property and financial management software solutions.
Our helpdesk is staffed by a highly trained team of support specialists that provide friendly, timely and efficient assistance for every customer request. Every call is logged onto our support system and the team takes full ownership of every request to deliver a rapid and effective solution to ensure the highest level of customer satisfaction.
Customers have direct access to an online portal to log, edit and track the progress of support calls. They can also search previous call histories and resolutions as well as view product release details. To access the online portal click here.
Remote Support Session
When required, we can remotely access customer systems to help diagnose and resolve problems. To start a remote support session please call Hexagon support for a one-off code then click here.
Please note that the helpdesk can be contacted by telephone or email during normal business hours which are 9am to 5pm Monday to Friday.